Billing Terms and Conditions
Hereby Customer certifies that he/she is the legal owner of PayPal and/or card account, whether debit or credit, that he/she uses to pay for products, which he/she wants to buy via the Website, and authorizes Orchid Home Design Stores to charge his/her PayPal or credit/debit card for the full amount of the purchase made and/or order placed by the Customer. The Customer also confirms that his/her billing information specified by him/her is to the best of his/her knowledge correct and accurate as of the date when the purchase in question is made and/or order is placed via the Website.
Hold and Cancellation of Orders
Orchid Home Design Stores shall have the right to put on hold (i.e. pause) / cancel any order if incorrect billing data is provided by the Customer and/or if Orchid Home Design Stores believes that the Customer is not the legal owner of PayPal account and/or credit/debit card that he/she uses to pay for the items in question.
In case of a refund, Orchid Home Design Stores will, whenever possible, refund to the payment method originally used to place the order according to the Terms and Conditions.
Chargeback and Retrievals
Subject to prior request from an authorized financial institution (for example, cardholder’s bank), Orchid Home Design Stores will forward information about its Customer (e.g. IP address, e-mail, etc.) to such party.
Card Authorization Form and copy of Government Issued Photo ID and Card
In rare cases our system requires additional information to process certain orders. If this is the case, we may e-mail you our Card Authorization Form that needs to be filled out and signed by the person placing the order with Orchid Home Design Stores and e-mailed back to us together with a copy of Government issued photo ID and copy of a front and back of the card used to pay for the order. The name on the card must match the name on the billing address, Card Authorization Form and Government Issued Photo ID. We are sorry for any inconvenience this may cause.
Accepted Payment Methods
We accept major debit & credit cards, PayPal and Amazon Pay. Please note that we accept ONLY U.S. issued cards (i.e. NO international and/or cards issued outside of U.S.). Please note that items by ESF, Homey Design and Comfort industries can be paid only by all kind of checks, money order or cash.
If the order exceeds $3000 in total and / or delivery address exceeds 80 miles from our warehouse location (27068 La Paz Rd #800 Aliso Viejo, CA 92677 ) OR if customer chooses to self-pick up the order to deliver it himself to a location farther than 80 miles from our warehouse location (27068 La Paz Rd #800 Aliso Viejo, CA 92677 ), Orchid Home Design Stores reserves the right to accept payments done only by all types of checks, money order, cashier or certified check, cash.
We reserve the right to ask for payment for any order by all kind of checks, money orders, cashier checks or cash in case if our security department won’t be able to proceed with the order for whatever reason.
Suspicious Activity and Fraud
Orchid Home Design Stores may submit Customer’s data to competent authorities either upon their request or if fraud or any suspicious activity is determined on the Website.
Confirmation of Delivery - Financing
If your payment method is financing, you agree to inform your financing company once you take hold of the delivery. You agree that you are personally liable for the total of the invoice if the financing company does not pay on your behalf. Failure to communicate with financing company or us and refuse to confirm delivery is a direct breach of this agreement and you are personally responsible for the full amount. If full amount is not paid within 5 business days, Orchid Home Design reserves the right to file a suit against you and report to authorities. Similar to paying by check, when a customer pays via financing it is a promise to pay. If that promise if broken, it is fraud with intent to defraud.
MRC’s California Bye Bye Mattress Recycling Program
Bye Bye Mattress is a statewide mattress recycling program, created by a 2013 law and managed by the Mattress Recycling Council. The state law requires retailers to collect Recycling fee on any mattress, box spring and futon sale to fund the state’s mattress recycling program. The amount of the fee was approved by the state and is not set or controlled by Orchid Home Design Stores Inc. The fee funds the state’s recycling program, which is administered by the Mattress Recycling Council. To see the details of the recycling fee in state of California visit Bye Bye Mattress Recycling Program Website.
IMPORTANT: In rare cases, when the order is cancelled for any reason, including, without limitation, the fact that the product has been discontinued, is on backorder, etc., Orchid Home Design Stores will attempt to reverse authorization for your transaction. In most cases, your card will not be debited for the amount of the cancelled transaction. However, in rare cases as a result of the bank system error, this amount may be put on hold. Usually, it will become available within 10-12 business days. If, for some reason, it does not become available in 12 days from the date of order cancellation, please feel free to inform us of the issue and we will do our best to resolve the issue as soon as possible. Please keep in mind that if we do not charge your card at all or from the very moment when we issue a refund, we will not be able to assist you any further in regards to the issue since your bank will have full control over the funds. It is your responsibility to contact your bank for further assistance.
We reserve the right to change, alter, increase, decrease, or otherwise modify prices on our web store without any notifications to any parties, which we constantly do based on data from our partner brands and manufacturers. Since not all manufacturers provide us with their updated inventory in a timely manner, we cannot guarantee that all items listed on the Website are in stock and/or have not been discontinued and/or correct prices are displayed on the Website. Please feel free to contact us for more information (to expedite response times, please copy the item number and paste it into your e-mail or chat).